"I Wish I'd Said That!" shows you how to use communication style to control the outcome of important interactions and to get others to do what you want without generating resentment. You'll learn how to deal with difficult people who can't communicate and how to handle sensitive issues such as sexual harassment and salary negotiations.

Well over one million new businesses will be started this year, and the vast majority of them will operate from home. Now, there's sound advice on finding the happiness, independence, and security that come from owning your own business.
1001 Businesses You Can Start From Home contains all the information, ideas, guidance, and encouragement you will need. Written by an entrepreneur who has owned and operated several small businesses, it offers advise on all the latest work-from-home-opportunities, with complete descriptions of each job's potential income, start-up costs, legal restrictions and much more.

New expanded edition-over 16,000 additional entries. It carries a comprehensive listing of abbreviations, acronyms, appellations, contractions eponyms, geographic equivalents, initials, and slang shortcuts. It provides a current, easily accessible resource for locating some of the most elusive and confusing elements of our language. It is also a ready reference for useful information on such diverse topics as computer jargon, earthquake data, english grammar and usage, international conversions, medical terminology, wedding anniversaries, zip coding and others.

This book is a comprehensive guide for both small and large businesses. It offers a coherent well structured approach to becoming a world class competitor. Contains a wide range of tools for analyzing and improving quality and competitiveness. The emphasis is on strengthening a company from the inside.

Advanced QFD was written for QFD practitioners who want to expand the power and range of QFD in their work. It demonstrates how to incorporate modern planning techniques, Value Engineering, and Technological Forecasting methods-topics hardly mentioned in other books about QFD. It shows readers how to apply new methods and combinations of techniques, based on true industrial experience, to their own design problems.

Updated and reorganized, it details selected examples of integrated circuits describing their properties, limitations and the methods of applying them in practical circuitry. This edition contains a significantly expanded treatment of microcomputers as the ultimate electronic components. Discusses computer peripherals, communications and networking. Along with depicting existing electronic equipment, it assesses the future of computers including important improvements in areas such as miniaturization, speed, intercommunication and general convenience of operation.

This volume introduces the reader to the basic methods used in the isolation, cloning and analysis of genetic material. The protocols include RT-PCR amplification, gene cloning, hybridization analysis, PCR-based site-specific mutagenesis, and the analysis of protein DNA-specific interaction. Each protocol includes brief background information, a detailed description of the necessary materials, a troubleshooting guide, and practical hints.

The most important objective in accident investigation is not to establish blame, but to reveal cause and prevent recurrence. The author uses a cause-and-prevention approach to help you start with the most productive strategy, and finish with the most usable results. Case studies are included to present real-world applications of the principles and techniques of modern accident investigation. This vital resource gives you a brief grounding in the principles of accident investigation and shows you all the tools and techniques of the trade. There's even a sample accident investigation checklist, readily adaptable to all businesses.

Marketing and regulatory pressures are driving laboratories to adopt statistically valid quality control or quality assurance systems. For the laboratory professional who's unfamiliar with the statistical tools used in laboratory quality control, Basic Statistics for Laboratories offers guidance to employing basic statistical controls or reports required by regulatory or accrediting organizations, as well as statistical methods which may otherwise be useful in the lab. The book explains, in basic terms, how to set up, maintain, and interpret control charts and other commonly used laboratory statistical tools, and explains their value to the user.
Every technique is delivered in its simplest, most basic form. There is step-by-step guidance to method development, validation, comparison of test methods, and quality control for even small samples, without the use of mathematics beyond the high school level.

This book provides plant managers, supervisors, safety professionals, and industrial hygienists with recommended procedures and guidance for safe entry into confined spaces. It reviews selected case histories of confined space accidents, including multiple fatalities, and discusses how they could have been prevented by a confined space entry program. It outlines the requirements of the OSHA permit-entry confined space standard and provides detailed explanations of requirements for lockout-tagout, air sampling, ventilation, emergency planning, and employee training.

This book enables users to give fast and accurate construction labor estimates. Written with industrial construction projects in mind, this manual provides formulas and rules of thumb for a variety of construction tasks.

Updated supplemented and revised, this edition discusses the moral obligations engineers face. Contains a wealth of case studies which demonstrate and reinforce concepts presented. Stresses important issues such as the choices required between employed engineers behaving ethically and retaining their jobs. Covers the consequences of secrecy in technology, current posture and activities of professional societies and techniques developed for the nuclear industry to avert conflict. There is a new chapter on catastrophes, several new case studies and a section on standards, including a discussion of the Hydrolevel case

This book is a comprehensive guide to researching, scripting, and delivering compelling presentations. This guide equips the reader with a broad range of proven techniques, tools, and insider tricks of the trade for effectively conveying complex scientific technical or business information to any type of audience.

A book to help professionals in industry, government, and private practice to improve their writing style, whether it be for scientific or technical articles, reports, business letters, or any other type of formal written material.

This hands-on guide to project team management features a who's-who roster of expert authors that present practical explanations and advice on all aspects of project management: planning techniques, concepts, paradigms, processes, tools, and techniques. No other volume offers such a wealth of reliable information on project management systems in such a concise, authoritative and accessible format. This is a must-own volume for project managers, product developers, team leaders, and executive personnel in all industries.